Arranging a Visit
Arranging to have your carpets cleaned by CarpetFirst! is easy. Simply call us on our freephone 0800 0434378 number or request a booking or callback through our book a cleaning form.

Before we visit
Although we will move large furniture - such as chairs and tables - for insurance reasons we ask customers to move small valuable items such as ornaments before we arrive.

When we arrive
Our operatives will identify themselves with a CarpetFirst! ID card. Prior to commencing our carpet, upholstery cleaning or floor maintenance work, they would like first inspect the areas and items which needs to be cleaned. Our operatives will then tell you of any possible damages that you may already have or stains, which they think might be beyond cleaning and will confirm with you to commence their work.

The cleaning process
Firstly we thoroughly vacuum using a vacuum cleaner with a HEPA filter, which helps to remove the smallest particles using a crevice tool around the edges and going slowly across the traffic lanes, ensuring we remove as much dry soil before the extraction cleaning begins.

Next we will identify the fabric to be cleaned as some fabrics such as wool has to be tackled in a particular way low P.H. or acetic rinse cleaning temp.
We will pre-spot your carpet to remove all difficult stains, using the very latest products from Prochem.

Next we apply a heavy duty pre-spray solution. This advanced cleaner will eliminate dust mites, allergens and electro-mechanically lift oily dirt sand pollutants from your carpet fibres and suspend them floating in an aqueous solution, ready to quickly and safely remove using our state of the extraction systems.

The machine we use to thoroughly clean and rinse your carpets uses high pressure hot water extraction unit. It cleans much better as it heats the water to a high temperature and then shoots it into the carpet at high pressure. This helps to break up dirt, bacteria and pollens that are in your carpet. The machine then produces a huge vacuum to draw the dirt and solution out of your carpet. This ensures a residue free rinse that keeps the integrity of your carpet and helps to reduce further soiling.

Your furniture is replaced onto foil to prevent marks coming off onto the freshly cleaned carpet. Your carpet is then groomed where appropriate to leave it in the best possible condition. This usually means running a grooming rake over the area, so the fibres as tangle free as possible. We then use a turbo drier which will speed up the drying time of your carpet if required.

After we leave
After cleaning, it is best to leave your carpet to fully dry for a couple of hours.
We want you to be pleased with every job we do. If you are not totally happy with our work, we'll re-clean the area for free.

If you're still not satisfied - we'll give you your money back!